Returns and Exchange Policy

We want you to be happy with your wallet. Please read this policy before you order.

Check your parcel

Please check your wallet when it arrives. If it is damaged, faulty or different from what you ordered, message us on WhatsApp at 0321 9523613 as soon as possible with your order number and clear photos.

Exchanges

Once we have reviewed and confirmed the problem, we arrange an exchange for you. The wallet must be unused and in its original condition.

Engraved wallets

Wallets with custom name engraving are made especially for you. They cannot be returned or exchanged unless they arrive damaged or the engraving does not match the name you entered in your order.

Natural leather

Genuine leather has natural marks, grain and small differences in tone. Wax Pull-Up leather also changes shade where it bends. These are features of real leather and are not treated as faults.

Advance payments

If we cannot fulfil your order, any advance you paid is returned to you through the same method you used to pay.

Contact

For any question about returns or exchanges, message us on WhatsApp at 0321 9523613 or use the contact page.